Scanning and combinatorial library services – Save 20% with code TRY-BXPLIB-20

Senior Customer Service Representative

Codex DNA
Greater Dusseldorf Area

Summary of Role:

We are seeking a Senior Customer Service Associate and a Customer Service Associate Level II to independently support all aspects of global order management and drive for continuous improvement of the Quote to Cash Process. This role will report to the Director, Services and Support. A successful candidate will have an enthusiastic entrepreneurial work ethic. This person will work closely with Sales, Manufacturing, Shipping, Accounts Receivable and IT.

Essential Duties and Responsibilities:

  • Focused on delivering a best-in-class customer experience
  • Support external and internal customers by various means of communication (Email, phone and chat)
  • Level II CSR will Partner with the Senior Customer Service Representative to improve current processes and procedures
  • Prepare quotes for customers and field sales teams
  • Process global incoming orders in MS Dynamics
  • Troubleshoot, document, and resolve customer issues in partnership with internal teams
  • Data steward for MS Dynamics ERP and CRM Customer data
  • Create and implement work instructions in compliance with ISO standards
  • Subject matter expert for e-commerce and digital tool development
  • Monitor and report KPIs to Customer Service management team
  • All other duties as assigned or necessary

Required Qualifications:

  • Both requirements will vary based on education
  • Level II: 3-7 years of Customer Service experience (Biotech preferred)
  • Senior: 8+ years of experience
  • Experience working in ERP and CRM systems (MS Dynamics preferred)
  • Excellent written and verbal communication skills
  • Self-starter, able to multi-task, prioritize, and manage time effectively
  • Enthusiastic, motivated and solutions oriented
  • Independent problem-solver
  • Works effectively with cross-functional teams
  • Comfortable working in fast-paced environment

Education Requirements:

  • Bachelor’s Degree or Masters Degree in Life Sciences or related subject

Job type: FULL_TIME

Experience: 4 Year

Apply now

Contact us

The expertise of our scientists, engineers and supporting teams are at your service! Submit the form below and/or call us at 858.526.3080.

This field is for validation purposes and should be left unchanged.

By clicking Submit, you agree that Codex DNA may use this information to contact you about our programs, products, or services. You may opt out at any time.

Your personal data is handled according to our privacy policy. In addition, if you are located within a distributor territory, you may be contacted directly by them. We never sell your data to anyone.